Candles
FAQ
Here, you will find all the answers to the most common questions regarding our products.
If you would like to know more or have any further questions, please do not hesitate to contact us directly.
We are here to make sure your experience with us is as amazing and satisfying as possible.
WHEN WILL I RECEIVE MY ORDER?
Once the order has been taken into charge, shipping for all our products takes place in just 24/48 working hours via our express couriers.
For International Shipments it will take 4/9 working days.
HOW MUCH DOES SHIPPING COST?
Shipping costs €5.00 for orders under €99.00. Shipping is free for orders over this amount.
Tulum Esencial also offers cash on delivery service for an extra 3.00€
For international shipments the cost is €14.99 for Europe and €19.99 for the following countries: UNITED ARAB EMIRATES, CANADA, USA, ASIA.
I HAVE DOUBTS ABOUT THE SIZE, WHAT DO I DO?
If you still have doubts do not hesitate to contact our Team through the WhatsApp button, we will take care of taking the right measurements choosing the perfect size for you.
WHAT IF I CHANGE MY MIND OR THE SIZE IS WRONG?
Easy returns within 14 days of delivery. Items must be repackaged in their original box and include all tags, including the original security tags.
Items will not be accepted without security tags.
STYLE TIPS
Have a question about style or fit? Contact us or make an appointment in our store.
FREE AND FAST SHIPPING
Free Shipping for orders over €99.00 We deliver within 24/48 working hours.
PAY IN THREE INSTALMENTS WITH KLARNA
By choosing Klarna Payments as your payment method, you can buy now and pay later in 3 convenient interest-free installments.
Memory does not preserve the past; it rewrites it, frame by frame—how many times must a truth be revised before it becomes yours