Shipping and returns
Products are shipped via express courier, and delivery times to the customer vary depending on the destination, the time the order is received, and the availability of the product itself. In any case, however, delivery times will never exceed those provided for by art. 6 of Legislative Decree 185/99. For available merchandise, delivery to the courier takes place within 2 working days from the moment the order confirmation is sent to the customer. Barring unforeseen circumstances, delivery times on national territory will be 2 working days from delivery to the courier. For Puglia, Basilicata, Calabria, Sicily, and Sardinia, delivery times will generally be 3 working days. For locations that are difficult to reach, such as mountain locations, minor islands, and extreme suburbs, delivery times will be 3/4 working days.
Upon receipt of the goods, the customer must strictly verify that the package is perfectly sealed, intact, and not damaged. A warranty adhesive tape is applied to every package to prevent it from being opened and to signal, should the tape be damaged, any attempts at tampering. In the event that the warranty tape is damaged, the customer must immediately report the fact to the courier, accepting the package with a specific reservation indicating where and how the package appeared damaged. Otherwise, the package will be considered duly delivered.
In the event that the customer is unavailable at the time of order delivery, the courier will leave a notice. The following day, they will make a second attempt. If it is still not possible to deliver the order, the customer must contact the courier as soon as possible to arrange delivery of the order, within a maximum of 2 working days. In order to carry out the delivery without impediments, the customer is requested to enter a mobile phone number in the delivery details.
RIGHT OF WITHDRAWAL
Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer is granted the right to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 calendar working days from the date of delivery of the purchased good.
To avail themselves of this right, the customer must send, within the indicated terms, an email to the address Tulumesencial@gmail.com in which the following are indicated: subject of the request (REFUND – ITEM EXCHANGE), Name, Surname, Address, Order Number, Telephone.
As soon as this communication has been sent, the Customer must ship, at their own expense and with a courier of their choice, the product they intend to return, including in the shipment a printout of the email sent. The shipping address is: TULUM ESENCIAL - VIA CORSO UMBERTO I 173 - 80138 NA
The returned product must reach GSM CLOTHING S.R.L. within a maximum of 14 calendar days from the date on which they communicated the withdrawal.
REFUND: via direct refund via PayPal or Stripe or via bank transfer in case of cash on delivery payment. The refund will be made within 14 days of receipt of the product by GSM CLOTHING S.R.L. VAT No. 10536051211 - CORSO UMBERTO I, 173 - 80138 NAPLES. The refund will include the cost of the returned product and will not include shipping costs.
The return shipment is always at the customer's expense.
ITEM EXCHANGE: when the product arrives at our facility, we will proceed to send the exchange; re-shipping costs are at the customer's expense. In this case, in the email and the relative printout, it must be specified that you intend to proceed with an item exchange and the desired item.
The customer will be held responsible, and therefore not eligible for a refund, for any diminution in the value of the goods resulting from handling other than what is strictly necessary to establish the nature and characteristics of the good. All risks relating to the transport of the returned product are at the Customer's expense.
The return shipment is always at the customer's expense.
Re-shipping is always at the customer's expense.
To assist the Customer in exercising the right of withdrawal, here is an example of an email communication, which should also be included in the parcel with which the returned product is shipped:
Subject: ITEM EXCHANGE COMMUNICATION
Order number: INDICATE THE ORDER NUMBER
Buyer's details: INDICATE NAME, SURNAME, ADDRESS, TELEPHONE, E-MAIL
Desired size: INDICATE THE NEW ITEM
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