Shipping and returns
Products are shipped via express courier, and delivery times vary depending on the destination, the time the order is placed, and product availability. In any case, delivery times will never exceed those set forth in Article 6 of Legislative Decree 185/99. For in-stock goods, delivery to the courier occurs within 2 working days from the time the order confirmation is sent to the customer. Barring unforeseen circumstances, delivery times within Italy will be 2 working days from delivery to the courier. For Puglia, Basilicata, Calabria, Sicily, and Sardinia, delivery times are generally 3 working days. For hard-to-reach locations, such as mountainous areas, smaller islands, and remote suburbs, delivery times will be 3-4 working days.
Upon receipt of the goods, the customer must strictly verify that the package is perfectly closed, intact, and undamaged. Each package is sealed with a security tape to prevent opening and to indicate any tampering if the tape is damaged. If the security tape is damaged, the customer must immediately notify the courier, accepting the package with a specific reservation, indicating where and how the damage occurred. Otherwise, the package will be deemed to have been properly delivered.
If the customer is unavailable at the time of delivery, the courier will leave a note. A second delivery attempt will be made the following day. If the order is still unable to be delivered, the customer must contact the courier as soon as possible to arrange delivery, within a maximum of two business days. To ensure smooth delivery, the customer is required to include a mobile phone number in the delivery information.
RIGHT OF WITHDRAWAL
Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer is granted the right to exercise the right of withdrawal, without penalty and without specifying the reason, within 14 calendar working days from the date of delivery of the purchased goods.
To exercise this right, the customer must send, within the indicated timeframe, an email to info@tulumesencial.com indicating: subject of the request (REFUND – ITEM EXCHANGE), Name, Surname, Address, Order Number, Telephone Number.
Once this communication has been sent, the Customer must ship, at their own expense and using a courier of their choice, the product they intend to return, including a printout of the email sent. The shipping address is: TULUM ESENCIAL - VIA CORSO UMBERTO I 173 - 80138 NA
The returned product must reach GSM CLOTHING SRL within a maximum of 14 calendar days from the date on which you communicated the withdrawal.
REFUND: Direct refund via PayPal or Stripe, or via bank transfer if paying cash on delivery. The refund will be processed within 14 days of receipt of the product by GSM CLOTHING SRL, VAT No. 10536051211 - CORSO UMBERTO I, 173 - 80138 NAPLES. The refund will include the cost of the returned product and will not include shipping costs.
Return shipping is always the responsibility of the customer.
ITEM EXCHANGE: Once the product arrives at the warehouse, the exchange will be shipped. Return shipping costs are the customer's responsibility. In this case, the email and the accompanying printout must specify that you wish to exchange the item and the desired item.
The customer will be held responsible, and therefore not liable for compensation, for any diminished value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. All risks related to the transport of the returned product are borne by the customer.
Return shipping is always at the customer's expense.
Return shipping is always at the customer's expense.
To assist the Customer in exercising the right of withdrawal, here is an example of an email communication, which should also be included in the package in which the returned product is shipped:
Subject: NOTICE OF ITEM CHANGE
Order number: INDICATE THE ORDER NUMBER
Buyer data: INDICATE NAME, SURNAME, ADDRESS, TELEPHONE, EMAIL
Desired size: INDICATE THE NEW ITEM
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