Contact information

FAQs

Here, you will find all the answers to the most common questions regarding our products.

If you would like to know more or have any further questions, please do not hesitate to contact us directly.

We are here to make sure your experience with us is as amazing and satisfying as possible.

WHEN WILL I RECEIVE MY ORDER?

Once the order has been taken into charge, shipping for all our products takes place in just 24/48 working hours via our express couriers.

For International Shipments it will take 4/9 working days.

HOW MUCH DOES SHIPPING COST?

Shipping costs €5.00 for orders under €99.00; above this amount, shipping is free.

Tulum Esencial also offers a cash-on-delivery service for an extra charge of €3.00.

International shipping rates vary depending on the selected destination country. The exact amount will be shown during the checkout process, before order confirmation.

I HAVE DOUBTS ABOUT THE SIZE, WHAT DO I DO?

If you still have doubts do not hesitate to contact our Team through the WhatsApp button, we will take care of taking the right measurements choosing the perfect size for you.

WHAT IF I CHANGE MY MIND OR THE SIZE IS WRONG?

Easy returns within 14 days of delivery. Items must be repacked in their original box and include all tags, including the original security tags.

Changed your mind? You can exercise your right of withdrawal directly online, in a few steps and within 14 days of delivery.

→ Exercise your right of withdrawal online

Items will not be accepted if they are missing their security tags.

CONTACT US NOW

A JOURNEY CALLED TULUM

STYLE TIPS

Have a question about style or fit? Contact us or make an appointment in our store.

FREE AND FAST SHIPPING

Free Shipping for orders over €99.00 We deliver within 24/48 working hours.

PAY IN THREE INSTALMENTS WITH KLARNA

By choosing Klarna Payments as your payment method, you can buy now and pay later in 3 convenient interest-free installments.

Memory does not preserve the past; it rewrites it, frame by frame—how many times must a truth be revised before it becomes yours